On average, most requests are completed in just two days or less. However, more complex requests can take longer.

Subscribe to a plan and we'll quickly add you to your very own Trello board. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite to Trello, you're ready to rock. Further instructions on how to use the Trello board to request designs can be found on the board itself.

Northway is a one-man agency, ran by Filip, the founder. Northway does not employ other designers, or outsource work to any other entity. You'll work directly with me through the entirety of your experience.

Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy. Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.

Larger requests are broken down on Northway's end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.

Most requests are designed using Figma.

Northway offers a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game.

No worries! We'll continue to revise the design until you're 100% satisfied.

Absolutely. Northway does not cover the following design work: 3D modeling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, extensive print design (magazines, books, etc.).

That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.

Due to the high quality nature of the work, there will be no refunds issued past the first week of service. However, no refunds will be issued for completed work.

For sure. Whether you need Northway for a month or a year, the choice is yours. Just feel free to come back when you have additional design needs.